If, for any reason, your expectations are not met with your hair treatment, we invite you back within 48 hours of service for a complimentary adjustment.

If you need to cancel an appointment, Level 12 Salon requires a 24-hour notice. To avoid a 50% cancellation service fee, please call at least 24 hours before your appointment during business hours.

In support of our cancellation policy, Level 12 Salon requires a credit card on file for all new clients. The credit card will not be charged unless you fail to give a 24-hour notice of cancellation or you miss your appointment. At the time of a missed appointment, you will be notified of any charges received.

To ensure thorough relaxation for our clients, we request that children under 12 be attended or absent from the salon.

Gratuity is appreciated. Unfortunately, we can only accept tips in either cash or as personal checks made out to the stylists directly. All team members have their own envelopes located at the front desk.

Level 12 Salon provides an array of refreshments including wines, sodas and snacks. No outside alcohol is to be brought into the salon at any time, and no provided alcohol is to be removed from the salon at any time.